SHIPPING INFORMATION

      The reason your express delivery tracking number might show as pending is because it is yet to be scanned in, or it is in transit to distribution location.

      Our current delivery time of several business days includes the possibility of this delay, and you should see tracking details and an estimated delivery date updated on your order within several hours.

      You'll receive email alerts from us with the status of your order, and you can view the tracking information on your account.

      Express delivery Text Alerts are in no way associated with the website. All program inquiries, questions, issues or incidents will need to be handled through logistics platform.

      If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your order. Don’t worry, contact us within a few days of the original shipping date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by us.

      For any questions about how to return items, head to our Returns page.